Privacy Policy

1. Overview and Scope

This Privacy Policy ("Policy") describes how 345ph ("345ph," "we," "us," or "our"), operator of the online gaming platform at https://345ph.vip ("Platform"), collects, processes, stores, and protects personal information provided by users ("User," "Player," or "you") in connection with your use of the Platform and any related services.

This Policy is issued pursuant to Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations as administered by the National Privacy Commission ("NPC"). It applies to all personal data collected through the 345ph Platform, including during registration, account use, payment transactions, KYC verification, customer support interactions, and Platform browsing activity.

This Policy should be read together with the 345ph Terms and Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms regarding data matters, this Policy shall prevail.

2. Personal Data We Collect

2.1 Registration Data

When you create a 345ph account, we collect the following information:

• Philippine mobile number (used as your 345ph login identifier);
• Password (stored as a one-way cryptographic hash — the plain-text value is never stored);
• Date of birth (for age verification and PAGCOR compliance);
• Full legal name (as it appears on your government-issued ID);
• Residential address.

2.2 KYC Verification Data

To comply with PAGCOR regulations and the Anti-Money Laundering Act, 345ph collects identity verification documents before processing your first withdrawal:

• Copy of a valid Philippine government-issued identification document (PhilSys National ID, passport, driver's license, UMID, SSS ID, or PRC ID);
• Selfie photograph taken at the time of KYC submission for liveness verification;
• Proof of address (where required for enhanced due diligence).

2.3 Financial Data

In connection with deposits and withdrawals, we collect:

• GCash mobile number (when GCash is used as payment method);
• PayMaya account reference (when PayMaya is used);
• Bank account name, account number, and bank name (for bank transfer withdrawals to BPI, BDO, Metrobank, PNB, or other linked banks);
• Transaction history, amounts, and timestamps — retained for seven (7) years as required under AMLA.

2.4 Device and Technical Data

When you access the 345ph Platform, our systems automatically collect:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser version;
• Session duration, pages visited, and in-platform navigation patterns;
• Login timestamps and device fingerprint data (for fraud and security monitoring).

2.5 Customer Support Data

When you contact 345ph support via live chat, we collect the content of your support interactions, the nature of your inquiry, and any information you voluntarily provide during the interaction. Support interactions may be recorded for quality assurance and training purposes.

3. How We Collect Your Data

345ph collects personal data through the following means:

• Direct Submission: Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support;
• Automated Technical Collection: Device and session data collected automatically when you access the Platform (see Section 2.4);
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, and bank transfer systems when you initiate or receive payments;
• KYC Service Providers: Identity verification results returned by third-party KYC processing systems used to validate your government-issued identification documents;
• PAGCOR and Regulatory Sources: Where legally required, we may receive data from PAGCOR or related Philippine government systems in connection with exclusion registers or compliance requirements.

4. How We Use Your Personal Data

345ph processes your personal data for the following purposes, each of which constitutes a lawful basis under the Data Privacy Act:

• Account Management: Creating, maintaining, and securing your 345ph account; enabling 345ph login and OTP authentication;
• Service Delivery: Enabling access to casino games, sports betting, bingo, e-sabong, and all other platform services;
• Payment Processing: Processing GCash, PayMaya, and bank deposits and withdrawals in Philippine Peso;
• Identity Verification and KYC: Complying with PAGCOR age verification requirements and AMLA know-your-customer obligations;
• Fraud Prevention and Security: Detecting and preventing unauthorized account access, bonus abuse, collusion, money laundering, and other prohibited conduct;
• Regulatory Compliance: Meeting reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory bodies;
• Responsible Gaming: Monitoring gaming patterns to identify problem gambling indicators; applying deposit limits, session restrictions, and self-exclusion measures;
• Customer Support: Responding to inquiries and resolving disputes submitted to the 345ph support team;
• Marketing Communications: Sending promotional offers and platform updates via SMS or email — subject to your consent and opt-out rights under Section 8.

5. Data Sharing and Disclosure

5.1 Service Providers

345ph engages trusted third-party service providers to assist in operating the Platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes. Relevant categories include: KYC verification services, payment gateway operators, cloud hosting providers, and live casino game streaming operators.

5.2 PAGCOR and Regulatory Authorities

As a PAGCOR-licensed operator, 345ph is legally obligated to provide player data to PAGCOR upon request, including account information, transaction histories, and KYC documentation. 345ph will also disclose data to the Anti-Money Laundering Council (AMLC) and relevant Philippine law enforcement agencies pursuant to lawful court orders, subpoenas, or regulatory directives.

5.3 No Sale of Data

345ph does not sell, rent, lease, or trade your personal data to any third party for commercial or marketing purposes. Your data will not be provided to advertisers, data brokers, or non-affiliated companies for their independent use.

5.4 Business Transfers

In the event of a merger, acquisition, or transfer of substantially all assets of 345ph, player data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy practices of any successor entity, and your rights under the DPA will continue to apply.

6. Data Retention

345ph retains personal data for as long as is necessary for the purposes described in this Policy and to comply with applicable legal obligations:

• Account Data: Retained for the duration of your active account plus five (5) years following account closure, in accordance with PAGCOR record-keeping requirements;
• Financial Transaction Records: Retained for seven (7) years from the date of each transaction as required under the Anti-Money Laundering Act and its implementing regulations;
• KYC Documents: Retained for five (5) years following account closure or the date of last transaction, whichever is later;
• Technical and Device Data: Retained for up to two (2) years for fraud analysis and security audit purposes;
• Customer Support Records: Retained for three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, 345ph will securely delete or anonymize personal data in a manner that prevents reconstruction of the original data.

7. Data Security

345ph implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data processed on the Platform. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 345ph Platform;
• Encryption at rest for all personally identifiable information and financial data stored on 345ph servers;
• One-way cryptographic hashing of all account passwords — plain-text passwords are never stored;
• Two-factor authentication via SMS OTP for all withdrawal transactions;
• Role-based access controls limiting employee access to personal data to only those who require it for job functions;
• Regular security audits and penetration testing by independent security professionals;
• Anomalous login detection and automated account lockout on suspicious activity.

8. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 345ph. To exercise any of these rights, contact 345ph's Data Protection Officer at the address provided in Section 12.

9. Cookies and Tracking Technologies

The 345ph Platform uses cookies and similar tracking technologies to operate and improve Platform functionality. The categories of cookies used include:

• Essential Cookies: Required for 345ph login session management, security token maintenance, and core Platform functionality. These cannot be disabled without impairing Platform operation;
• Analytics Cookies: Used to understand how players navigate the Platform, which pages are most visited, and where technical errors occur. Data is aggregated and does not identify individual players;
• Fraud Detection Cookies: Browser and device fingerprinting cookies used to identify anomalous login patterns and prevent unauthorized account access.

You may manage non-essential cookie preferences through your browser settings. Disabling all cookies may impair your ability to use 345ph login and other session-dependent features of the Platform.

10. Minors and Age Restriction

The 345ph Platform is strictly for individuals aged 21 years and above as required by PAGCOR regulations governing online gambling in the Philippines. 345ph does not knowingly collect personal data from individuals under the age of 21.

If 345ph determines that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, the data will be deleted, and any deposited funds will be returned through the original payment method following AML review.

Parents and guardians who have reason to believe that a minor has registered on the 345ph Platform should contact 345ph support immediately via live chat.

11. Policy Amendments

345ph reserves the right to update or amend this Privacy Policy at any time. The current version of this Policy will always be accessible at https://345ph.vip/privacy-policy. The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision.

For material changes to how we process your personal data, 345ph will notify registered players via SMS to the registered Philippine mobile number at least seven (7) days prior to the change taking effect. Continued use of the 345ph Platform after the effective date of any amendment constitutes acceptance of the revised Policy.

12. Contact and Data Protection Officer

345ph has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. To exercise your data subject rights, submit a privacy concern, or raise a complaint about 345ph's data practices, contact the 345ph DPO through the following channel: